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MFBQ

Most Frequent Blogger Questions



I don't know more than I know--sometimes I know even less!
Click to see the incredible list,

All The Things I Don't Know!


If some portion of this blog is unreadable in Firefox, Internet Explorer, or whatever, tell it to go to hell then try another browser!!!

BLOGGER SUPPORT
http://help.blogger.com/?page=contact


BLOGGER PROBLEM REPORT FORM http://help.blogger.com/?page=troubleshooter.cs&problem=&contact_type=bug_with_blogger_beta&Submit=Submit

BLOGGER HELP FORM
http://help.blogger.com/?page=troubleshooter.cs&problem=&contact_type=other&Submit=Submit


Tell BLOGGER WISHLIST about a feature you'd like to see in Blogger!

Email Me if you have questions! And make sure the subject line or first two words in the message identify you as an MFBQ reader, so your email won't be mistaken as Squid, Squod, or Spam!

Email your questions to me here!

EMERGENCY STEPS

Kick-starting The Blog
1. Refresh (F5) or Ctrl-F5
2. Clear cache (delete temporary Internet files) and cookies in Tools-Internet Options.
3. Add a question mark to the end of your blog's internet address in the address box and see if it will show the latest update. (Can also be done with other people's url's in the address window.)
4. Republish (if in classic Blogger)
5. Reboot
6. Log out and log back in again (may change to an untroubled server)
7. Change browser (IE, Firefox, others)

---Not necessary to do all of these at once!---

Blogger may make problems for some computers about accepting cookies, especially when you are using the new versions of Internet Explorer or Firefox browsers. Difficulties with accepting scripts may be caused by security systems, antivirus programs, firewalls, and some add-ons. Check all your settings.

You may need to change your browser settings, or to list www.blogger.com and blogger.com as "trusted sites" in your Internet Options-Security so that scripting can occur.

USEFUL BLOGGER HELP FILE

http://help.blogger.com/bin/answer.py?answer=41971&topic=8914

[For Newbies or anyone else who gets lost in the rain in Juarez.]

Saturday, February 14, 2009

Blogger Has N0 Email or Phone Support!

WELL, DON'T GET BROKE UP ABOUT IT!
Blogger does not provide email-based support beyond the automated messages or give out telephone numbers. Not at Blogger Help Group (BHG) or much of anywhere else.

[There is a fax number at Google's page about digital copyright and infringement. I assume if you fax them about off-subject concerns that those faxes may end up in the trash.]

BHG is almost exclusively a forum where people ask questions about Blogger--then other, more experienced, "amateurs" try to answer them. Though a Blogger Employee may join the forum from time to time, it is not their 24-7 job to answer questions at BHG! Like you, I wish it was, but it isn't that way. Documents and other written help already exist at Blogger Help Group, so that's in addition to asking a question and hopefully getting answers from more experienced Bloggers. But that's it, as of this date. [More below...]

I won't pretend that I can make it make sense to you. The bottom line is that IT IS THEIR FOOTBALL and if we don't like it, we can leave. They are never that rude when they make statements about their policies, but that's what it boils down to. They've obviously got the money, but they don't have enough time to piddle with each and every individual blogger.


On this page of Blogger Help, it says:

Need to contact our support team? We provide email support for the issues listed below. While we do read each email, you'll only hear from us (generally within three business days) if we need more information to resolve your issue. The following articles will help you determine if you need to contact us:

Login and Access Issues
Report Abuse
Bugs

For all other issues, please search the Help Center or ask for help in the Help Forum.

As you see, they think they DO provide email support, but since they generally won't answer your damn email, I would still say that they DO NOT.

You can read another post about Blogger's support system at Nitecruzr's post on the subject

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